Detroit-Based Field Service Engineer Extraordinaire


Detroit, MI

Field Service Engineer Responsibilities

  • Meeting daily service repair needs and ensuring customer satisfaction through service excellence.
  • Exercising judgment within defined procedures and practices to determine appropriate action.
  • Compliance with field service technical standards.
  • Monitoring field service policies, procedures, standards, and company policies and procedures.
    • Requires travel on short notice; overnight travel may be required depending on service region requirements.
    • Service provided Monday through Friday, typically between 8 a.m. and 6 p.m., occasionally requiring extended workdays.

Key Duties and Responsibilities

  • Maintain inventory of parts and supplies.
  • Install and repair scientific instrumentation manufactured by Luminex Corporation within a multi-state geographic region.
  • Manage an expense account, service tools, and spare parts inventories.
  • Interface daily with internal and external customers.
  • Submit written reports.
  • Utilize the CRM system to capture full documentation of all calls and enter appropriate codes for accurate reporting of trends and corrective actions.
  • Meeting departmental expectations regarding:
    • Response time
    • PM completion Rates
    • Service callbacks
    • Customer Satisfaction Survey Results
  • Other duties as assigned.

Education, Experience, and Qualifications

  • Associate’s Degree (AS, AA, BS Electronics), or demonstrated equivalent required.
  • 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer-facing role required.
  • Knowledge of electronic measuring equipment.
  • Ability to work with a team.
  • High mechanical aptitude and good problem-solving/communication skills.
  • Customer relationship skills.
  • Fluency in English and the local language of the residential country is required.

Licenses and Certifications

  • Valid Passport or eligibility required.

Standard Physical Demands

  • Possible exposure to Chemicals, Lasers, Excessive Noise, etc. – Rarely

Standard Working Conditions

  • Offsite Position – Constantly
  • Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others – Constantly
  • Vision (Color) – Constantly
  • Bending – Frequently

Travel Requirements

  • 75% Travel may be required, including international.

Job Type



$62,472.60 – $75,235.82 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level

  • 1 year
  • 2 years
  • 3 years


  • 8-hour shift
  • Monday to Friday
  • On call
  • Overtime
  • Weekends as needed


  • Field service: 1 year (Preferred)
  • Troubleshooting: 1 year (Preferred)
  • Electro-mechanical: 1 year (Preferred)

Work Location: Remote

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