LeanIX is Hiring a Customer Success Manager
LeanIX is actively seeking a talented Customer Success Manager to join our dynamic team based in the Massachusetts region, US. In this role, you will play a crucial part in guiding customers through their journey with our suite of products. As a Customer Success Manager at LeanIX, you will be at the forefront of ensuring customer retention and empowerment.
Responsibilities:
- Responsible for the retention of Enterprise accounts (B2B) through continuous communication and relentless support
- Ensure a successful and robust onboarding experience for all new Enterprise customers
- Develop and expand customer accounts by driving product usage and increasing user base
- Execute consulting projects with customers
- Translate customer feedback into product requirements
Requirements:
- 3+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
- Understanding of IT organizations, development of IT applications, and IT operations for Enterprise companies
- Experience in project management and project methods
- 1+ year working knowledge with Gainsight or Totango
- Exceptional English language skills, especially technical vocabulary
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LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans, and manages IT landscapes, supporting 1.000+ customers with our 3 solutions: Enterprise Architecture Management, SaaS Management Platform, and Value Stream Management.
LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [contact email]. You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran, or marital status, or any other status protected by applicable laws or regulations.
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