Fetch Pet Insurance Overview
Fetch Pet Insurance, a tech-enabled pet wellness company, stands as an innovative leader in the pet insurance industry. Our commitment extends to providing the most extensive and all-inclusive pet insurance along with valuable health advice.
Simply put, Fetch makes vet bills affordable by offering a comprehensive product without restrictions based on breed, age, or size.
Our Approach
We focus on helping pets through their bad days and extending the good ones. Our wide portfolio of products and offerings includes:
- Fetch Health Forecast: Offering insights into pet health and lifestyle.
- The Dig: Our pet health and lifestyle blog.
- Partnerships with Project Street Vet and animal no-kill shelters across North America.
Joining Fetch means being part of an innovative, transparent, and collaborative effort, working with like-minded individuals passionate about pets.
Employee Benefits at Fetch
- 401k matching
- Personal paid time off: 20 days accrued annually, 9 holidays, 1 floating holiday
- Additional PTO: One extra day each year on your anniversary, up to 30 days
- Volunteering: Eligible for up to 8 days floating holiday hours per calendar year
- Educational Assistance Programs
- Department incentive perks
- Fetch Pet Insurance discount: 50% off, up to $1000 savings/year
We prioritize work-life balance and the well-being of our employees to ensure professional and personal growth.
Responsibilities
- Handle a high volume of incoming and outgoing customer communications (calls and emails).
- Probe to establish the root cause of customer concerns and determine needs.
- Act as a customer liaison to resolve issues and amplify the customer’s voice.
- Resell the value of Fetch products and negotiate policy renewals.
- Provide feedback on process opportunities and suggestions for improvements.
- Document all interactions within appropriate tracking systems.
Requirements
- Minimum of two (2) years in a call center environment.
- Previous Retention call center experience preferred.
- Ability to multitask, work independently, and collaborate as a team player.
- Empathy, patience, and excellent communication skills.
- Proficient in applications such as phone apps, G-Suite, and various internet browsers.
- Certified with a Property & Casualty (P&C) license across multiple states.
Work-From-Home Set-Up
- Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed).
- A quiet, dedicated workspace in your home.
- Office space large enough to accommodate two 19” monitors, a laptop, mouse, keyboard, and headset.
- Ability to set up and connect equipment shipped to your home with remote IT team assistance.
If you’re passionate about pets and eager to educate pet owners, join us at Fetch, where we help pets live their best lives and empower our employees to do the same.
About Fetch
Fetch is a high-growth, Warburg-Pincus portfolio company with 200+ employees and partners across the U.S. and Canada. We currently provide security to over 360,000 pet parents.
We celebrate diversity and are proud to be an equal-opportunity employer, promoting inclusivity regardless of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
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